Shipping


Where does Visualtroop ship?

VT currently ships globally, including the US and its 50 states, Puerto Rico, Europe, United Kingdom, and all parts of Asia. You might experience longer delivery times, depending on your product type, when shipping to Asia. 

When will my order ship?

First up, if you haven't read more about VT and our products, you really should. If not, here's a pretty detailed rundown.

Our products are produced and printed on demand, which means:

You order, we process, we place an order with our supplier. Our supplier starts production on your item, then ships the product out when that's done. Your product is either shipped out directly to you, or shipped to us before it reaches you, depending on what item(s) you've ordered.

Ordering takes a few seconds. Processing takes 1-2 business days, and then the wait for the production begins. This usually takes between 2-10 business days. After which, depending on whether the item is directly shipped out to you, shipping will then take between 3-20 business days, depending on where you are in the world.

Phew, that was quite a lot to process. The bottom line is - we take pride in the designs from our artists around the globe, as well as the quality of our products. On top of that, we do our best to keep operations (and costs!) lean so that our customers and artists ultimately benefit from this. Expect to wait for between 5 to 20 business days for an order to reach out, but do understand that we work fast, and do our best to have all orders arrive as soon as possible.

Tell me more, I need more details about shipping!

For phone cases and tote bags,

  • Items take 2-5 business days from your order date to be produced
  • If you're shipping to the US, it will take 3-5 business days to reach you
  • If you're shipping to Canada, it will take 5-10 business days to reach you
  • If you're shipping to anywhere else in the world, it will take 10-20 business days to reach you

For postcards, prints and framed prints,

  • Items 2-5 business days from your order date to be produced
  • If you're shipping to Singapore, it will take 3-5 business days to reach you
  • If you're shipping to anywhere else in the world, it will take 10-15 business days to reach you

For cushions,

  • Items take 5-7 business days from your order date to be produced
  • No matter where you are in the world, shipping will take at least 5-10 business days

What are your shipment methods?

All our items are shipped via registered or trackable post, and you should receive your tracking details in a separate email once your item has been posted.

Should you require your order shipment to be expedited, please get in touch with us at hello@visualtroop.com, and we will do our best to rush your shipment. Do note that all extra shipping costs will be borne by you. 

      How do I know the status of the Registered Item?

      You may track your item at www.singpost.com with your tracking number, given within 2-3 working days after order is confirmed. For International Registered Article, SingPost provides the scan status up to the despatch of the item from Singapore to overseas. Please note that as not all countries provide scan status or update the scan status, there may be no detailed scan movement of the item at its destination.

      What happens if no one is at home to receive the Registered Mail?

      For every unsuccessful delivery, be it local or overseas, a delivery advice will be slipped underneath the door of the addressee’s address. For Singapore delivery, you can collect the item from the designated post office or redirect it to another post office of your convenience. For international delivery, the above mentioned  arrangements shall apply. The addressee shall bring along his/her identification card and delivery advice as well as any other identification documents required by the relevant postal administration.